### Service & Refund Policy for Zaman Education System
**Effective Date:** 10-20-2024
At Zaman Education System, we are committed to delivering high-quality educational services to our students. This Service & Refund Policy outlines the terms regarding the provision of services and our refund policies.
### 1. **Service Policy**
Zaman Education System provides a variety of educational services, including but not limited to online courses, study materials, and virtual classroom experiences. By enrolling in our courses or using our services, you agree to the following:
– **Access to Courses:** Upon successful registration and payment, students will be granted access to the course materials and resources. Course access will be provided as per the specified duration mentioned in the course details.
– **Course Materials:** All educational content, including videos, text, quizzes, and assignments, is the intellectual property of Zaman Education System. Students are granted a non-transferable, limited license to access and use these materials solely for their personal education.
– **Technical Support:** Zaman Education System provides basic technical support for course access. Any issues regarding logging in, accessing course materials, or navigating the website will be addressed through our customer support team.
– **Course Completion:** Students are responsible for completing course requirements, including assessments and assignments, to receive a certification (if applicable).
### 2. **Refund Policy**
We understand that circumstances may arise where a refund is requested. Our refund policy is designed to be fair and transparent:
– **Full Refund:** If you wish to cancel your enrollment and request a refund, you may do so within 7 days of purchase, provided that you have not accessed more than 10% of the course content. You will receive a full refund of the amount paid.
– **Partial Refund:** If you request a refund after accessing more than 10% of the course content, we may issue a partial refund based on the amount of content accessed. Requests for partial refunds will be reviewed on a case-by-case basis.
– **No Refunds After 30 Days:** Refund requests made after 30 days from the date of purchase will not be honored, regardless of the amount of course content accessed.
– **Non-refundable Items:** The following are non-refundable:
– Course materials once downloaded.
– Personalized or specialized courses created at your request.
– Fees paid for any add-ons such as certification, mentoring, or other supplementary services.
– **Subscription-Based Services:** For subscription-based services (if applicable), you may cancel your subscription at any time. Cancellations will apply to future payments, and no refunds will be issued for previously paid subscription fees.
### 3. **Refund Request Process**
To request a refund, follow these steps:
1. **Submit a Request:** Contact our customer support team at [Insert Email] within the eligible refund period. Please provide your name, course details, and the reason for your refund request.
2. **Review Process:** Once we receive your request, we will review it and notify you of the status within 7 business days.
3. **Refund Approval:** If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.
### 4. **Exceptions**
– **Course Cancellations:** If Zaman Education System cancels a course due to unforeseen circumstances, all enrolled students will be notified, and a full refund will be provided.
– **Course Transfer:** In some cases, students may request to transfer their enrollment to a different course instead of receiving a refund. Transfer requests must be made within the refund-eligible period and are subject to course availability.
### 5. **Changes to Services**
Zaman Education System reserves the right to make changes to courses, course materials, and services, including updating or discontinuing courses, without prior notice. If significant changes affect your access to the course, we will notify you and may offer alternatives or refunds where applicable.
### 6. **Contact Information**
If you have any questions regarding our Service & Refund Policy, please contact us at:
– Email: info@zamaneducationsystem.com
– Phone: 0345,9272757
—
By using our services and enrolling in courses at Zaman Education System, you agree to abide by this Service & Refund Policy.
